Transparent Refund & Fee Policy

1. Nature of Professional Services

ENEGO STARTUP ADVISORY PRIVATE LIMITED ("Company") provides professional consulting, advisory comprehensive professional services that encompass financial consultation, business incorporation, compliance, and digital solutions. Our expertise extends to preparing detailed financial documentation, including 5-year reports, and ensuring businesses meet regulatory requirements. In addition, we provide strategic advisory and consulting services tailored to the unique needs of each client, guiding them through market trends and operational efficiency. Our research and development (R&D) services play a crucial role, providing in-depth analysis and insights that inform data-driven decisions and business strategies. All of our services are knowledge-based, time-sensitive, and immediately consumable, allowing businesses to leverage specialized expertise and intellectual capital from the moment the engagement begins, ensuring optimal outcomes for sustained growth and success. Accordingly, unless expressly stated otherwise in a written engagement agreement executed by the parties, all professional fees paid to the Company shall be treated as non-refundable.

2. Fee Structure and Payment Terms

All fees payable to the Company constitute consideration for the professional services, time commitment, expertise, and intellectual input provided or reserved by the Company.

Upon receipt of payment and/or execution of any engagement documentation:

• the Company may allocate internal professional resources,
• initiate internal analysis, strategic planning, research, or advisory processes, and
• incur administrative and operational costs associated with the engagement.

For this reason, fees once paid shall not be refundable, except in limited circumstances expressly stated under this Policy.

3. Limited Circumstances for Refund Consideration

Notwithstanding the foregoing, the Company may consider a refund only under the following limited circumstances:

(a) Duplicate or Excess Payment

Where a payment has been made in duplicate or exceeds the invoiced amount due to a technical or processing error, the excess amount shall be refunded following internal verification.

(b) Non-Commencement of Services

If the Company has not commenced work and has not allocated professional resources toward the engagement, a refund request may be considered at the sole discretion of the Company. In such cases, the Company reserves the right to deduct reasonable administrative charges, transaction charges, payment gateway fees, and applicable taxes before issuing any refund.

4. Non-Refundable Circumstances

Without prejudice to the generality of the above, no refund shall be payable in the following circumstances:

1. Once the Company has commenced work, advisory services, consultation, analysis, documentation, or strategic planning relating to the engagement.
2. Where the Company has allocated personnel, professional time, or internal resources for the project.
3. Where any deliverable, consultation session, advisory input, report, strategy document, or recommendation has been provided to the client.
4. Where the engagement relates to startup advisory, grant advisory, funding advisory, regulatory consulting, compliance consulting, or similar professional services.
5. Where delays or interruptions occur due to:
   • failure of the client to provide necessary information or documentation,
   • lack of timely communication from the client,
   • modification or change of instructions by the client.
6. Where the client voluntarily chooses to discontinue or withdraw from the engagement after commencement of services.

5. No Guarantee of Outcome

The Company provides professional advisory and consulting services only. The Company does not guarantee any specific business outcome, including but not limited to:

• approval of grants or government schemes,
• funding or investment outcomes,
• regulatory approvals or licenses,
• financial or commercial success.

Accordingly, dissatisfaction with the outcome or results of advisory services shall not constitute valid grounds for a refund.

6. Discretionary Resolution

In exceptional cases, and solely in the interest of maintaining professional relationships, the Company may, at its sole and absolute discretion, offer:

• a partial fee adjustment,
• service credit toward future engagements, or
• revised engagement terms.

Such action shall not constitute a waiver of this Policy nor create any precedent or obligation for future cases.

7. Refund Request Procedure

Any request for refund must be submitted in writing to the Company’s official email address support@enego.co.in within seven (7) days from the date of payment, along with:

• transaction details,
• proof of payment, and
• a written explanation supporting the request.

Failure to submit such request within the specified time period may result in automatic rejection of the request.

8. Refund Processing

Where a refund is approved by the Company:

• the refund shall be processed within 7–15 business days, and
• the amount shall be returned through the original mode of payment, wherever practicable.

The Company reserves the right to deduct banking charges, payment gateway charges, administrative costs, and applicable statutory deductions.

9. Limitation of Liability

To the maximum extent permitted under applicable law, the total aggregate liability of the Company, whether arising in contract, tort, negligence, or otherwise, shall not exceed the amount of professional fees actually received by the Company for the specific engagement giving rise to the claim.

The Company shall not be liable for any indirect, incidental, consequential, reputational, or opportunity losses arising out of or in connection with its consulting services.

10. Governing Agreement

This Refund & Fee Policy shall be read together with any Engagement Letter, Consulting Agreement, Proposal, or Service Agreement entered into between the Company and the client. In the event of any inconsistency, the terms of the executed agreement shall prevail.